• Aastra 400 Call Centre : Call routing and more for small and medium-sized businessesCustomer service and therefore customer loyalty begin with the initial contact. Even today the phone is still the primary choice for that all-important first contact by potential customers and repeat calls by existing customers. Ensuring that customers can actually reach you and are handled professionally is crucial. Therefore the back-up of a professional communication solution is vital. One main point of contact Call centres and the tasks they perform have changed dramatically in recent years. Today they are less frequently used purely for customer service. They have evolved to include specific services i.e. banking enquiries, mobile network issues. Customer satisfaction is vastly improved by increased internal efficiency and higher productivity – and by automation simplifying work processes. As a main point of contact call centres have become increasingly important, particularly in small and mediumsized businesses. Potential and existing customers both appreciate getting the information they need right away, without delay.The Aastra 400 Call Centre can deliver all the functionality required to deliver an excellent service experience. First impressions count Customer service staff benefit immensely from having all the caller’s key data in front of them the moment the phone begins to ring. If required, Aastra’s call centre solutions can also be interlinked with CTI applications (e.g. Aastra OfficeSuite), which means that all the main customer data is automatically displayed on the screen whenever an incoming call is received. Not only can the call centre staff then greet the caller by name, they can pick up seamlessly from the last conversation.The Aastra 400 Call Centre provides all the key functionality that small and medium-sized businesses need – a cost effective, worthwhile solution. For more than a decade businesses have been successfully using Aastra solutions to maintain their market share.
  • Telephony and more – Best Performance for your Business Communicationa-415The server handles the setting up and cutting of connection, both internally and externally. It also makes all telephony functions and communication services available. Switchover from IP-based to traditional analogue or digital telephony is ensured with integrated Media Gateways.
  • Some highlights of the Aastra 400 family
  • Cutting-edge technologies like VoIP, SIP and XML, as basis for innovative communication solutions
  • Seamless availability on the company premises (DECT, SIP-DECT and WLAN) and outside the company premises (FMC) with professional, integrated mobility solutions
  • Broad range of terminals
  • Uniform and intuitive deployment of all terminals integrated into the system (fixed phone, cordless handsets, Softphone, mobile phone)
  • Unified and collaborative communications
  • Specific solutions for contact centres, care facilities and hotels as well as monitoring; and alarm systems
  • Technological independence and future-proof development, thanks to an open system architecture and use of global standards (e.g. SIP)
  • Huge connection possibilities for multi-site companies
  • Benefits

The same software for all Aastra 400 communication servers:

  • The same services offer
  •  The same ergonomics
  •  The same applications
  •  The same terminals
  •  Unified & Collaborative Communication solution, including CTI, video conference, chat and desktop sharing, with Aastra 470 without the need for an external PC
  • Future-oriented, VoIP based communication server
  • Openness and investment protection thanks to the use of standard interfaces and protocols
  • Integrated voicemail system
  • Modular architecture with step-by-step-expansion
  • Integrated SIP protocol for connecting to public networks via service poviders as well as for connecting SIP terminals and SIP-based applications

Aastra 400 consists of three communication servers, for different company sizes.

  • Aastra 415: 2 to 12 users
  • Aastra 430: 6 to 50 users
  • Aastra 470: 20 to 400 users

A network of up to 600 users and 40 systems or sites will have access to the full range of services.